Support
Whether you are a homeowner, builder, designer or stonemason, we’re here to help. Explore everything you need to know about Eco Benchtops below or contact our friendly team to find out more.
Installation
Processing Eco Benchtops utilises conventional stone tooling, adhesives and joining techniques. Learn about some tips applicable to Eco Benchtops.
Care and Maintenance
It's easy to take care of your Echo Benchtop so it remains a show-stopping centrepiece of your space for years to come. Learn how a few simple steps will protect your investment.
Technical Information
Access our technical specifications and the results of performance tests conducted in NATA-certified Australian laboratories. Contact us if you would like a more detailed explanation of what the test methods mean and imply or if you need the test reports
Safety Data Sheet
Access data on the composition, hazard identification, safe handling and storage of our products
Warranty
Eco Benchtops’ warranty covers any defects that may occur during the manufacturing process of the original slab. The warranty is valid for ten years from the date of installation of the product and applies to the original purchaser. For any warranty concerns, contact us directly.
FAQ
Got questions? We have compiled responses to some of our most frequently asked questions to help you on your way.
Contact Us
Looking for advice, got feedback, or keen to chat about our product and its suitability for your needs? Get in touch with our friendly team today.
We're here to help
Got questions or keen to explore what makes us different? Explore our frequently asked questions or just reach out to us.
Clean your Eco Benchtop using a small quantity of non-bleach, non-abrasive cleaner with lukewarm water and a damp cloth or sponge. Spills including fruits, vegetables, food colourings, sauces and curries should be wiped off immediately and followed by cleaning with a mild detergent and water.
For stubborn stains not resolved through regular cleaning procedures, use a non-abrasive cleaning pad such as a household sponge, along with a glass and surface cleaner or cream cleanser product such as Jif. Clean with a circular motion and using only light pressure, ensuring the area is wet with water to allow the fine cleaning particles to gently remove the stain. Do not use steel wool or harsh chemicals such as paint removers, paint and stain strippers, nail polish removers, acetone, or concentrated bleach (such as undiluted Domestos).
Never cut directly onto the benchtop. A chopping board should always be used when chopping and cutting food.
In the unlikely event that you damage your Eco Benchtop, we’re here to help. Contact us on 1300 819 099 or online. One of our experienced technical representatives will review the type and scale of the damage and advise you on the available options and solutions.
Yes, Eco Benchtops partners with third-party suppliers to repair minor damage. It is safe to remove your Eco Benchtops should this be required for the repair process, as our crystalline silica-free product poses no health risk from hazardous dust when safely removing, handling, transporting, storing, or disposing of benchtops.
Cracking is generally not covered under your Eco Benchtops warranty as it typically occurs due to a fabrication or installation error or as the result of mechanical stress, and does not represent a fault in the Eco Benchtops product itself. External factors that may contribute to cracking can include:
- Inadequate under-bench support
- Incorrect placement of cutouts and joins
- Lack of consideration for thermal expansion, thermal shock, or excessive heat
- A severe impact.
If a crack does occur, please contact the kitchen company or stonemason who installed your benchtop for further assistance.
